Shipping | Delivery and Returns

DELIVERY TIMELINE

 Abaya and Dresses :
Time to Ship out :   2-3 working days
Courier Transit time : 3-4 working days
Total Delivery Time : 5-7 working days. 
Hijab and Accessories  :
Time to Ship out :  1-2 working days
Courier Transit time : 3-4 working days
Total Delivery Time :  4-5 working days.
SHIPPING CHARGES
Order Above 1000 INR : FREE
Order Below 1000 INR : 99 INR

RETURN/EXCHANGE POLICY.

ABAYAS AND DRESSES (56" LENGTH AND NO CUSTOMIZATION) AND HIJABS :

Cash on Delivery Orders :

1. Return / Exchange allowed within 7 days.
2. Refund Payment: Via Store Credit OR Bank Refund after deduction of COD charges : ₹ 100-150 

3. Exchange: Cost of Exchange /Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.  

Prepaid Orders:

1. Return / Exchange allowed within 7 days.
2.Refund payment: Customer to get a FULL bank refund.
Bank refund would be processed online within 03 working days after receipt of Product in Original Condition .

3. Exchange For Abayas and Dresses: Cost of Exchange both sides to be borne by Only Modest  for 1st exchange. Subsequent exchanges to be done by customer for both sides.

4. For Hijabs:Cost of Exchange /Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.  

ABAYAS AND DRESSES (WITH LENGTH CUSTOMIZATION):

Cash on Delivery Orders :

1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit

3. Exchange: Cost of Exchange /Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.  

Prepaid Orders:

1. Return / Exchange allowed within 7 days.

2. Refund Payment: Only via Store Credit.

3. Exchange: Cost of Exchange/Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.

RETURN/EXCHANGE PROCESS

Option 1: Schedule a Return Pickup:

  • You may whatsapp us at 8595106201 | Email us at Info@onlymodest.com |Leave us a message in our website chat box.
  • We will get it touch with you with 1 working day, confirm your request, and organise return pickup courier.
  • Our courier partner will pickup the item from your address, you will be requested to keep it ready. Cost of pickup is borne by us.
  • Once the item reaches back, we check its in good condition, and we issue your refund via card/bank transfer or store credit – as per return policy
  • We will organize return pickup once for the customer. Subsequent returns to be done by the customer at own cost. If customer requests for a reverse pickup, there is a charge of Rs. 150 for the same. We will send the online payment link. Upon payment, subsequent reverse pickups can happen.
Option 2: Customer couriers back the item:
  • Address for the return courier:Only Modest | G-295, Sec 63 , Noida-201301,U.P.. Phone: 8595106201. Please use normal courier / not expedited courier.
  • Once courier is sent, please drop us an email / msg with the tracking number and carrier name.
  • How long will it take: It will take around 1 week for us to receive your item. We will typically issue refund within 48 hours of receiving.

Order Cancellation :

  • Orders Once Placed can be only cancelled Before Dispatch .
  • Once Dispatched if the Customer wants to Cancel the Order he/she has to pay for the Courier charges for both Onward and Return .

  • Basic Information About Store Credit / Reward Points

    • Reward points / Store Credit are just like cash. You can use them any time.
    • 1 Reward Point = Rs. 1
    • You can make part payments / full payments using them any time.
    • Reward points do not expire.