Shipping | Delivery and Returns
DELIVERY TIMELINE
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Hijab and Accessories : | ||||||
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SHIPPING CHARGES | ||||
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RETURN/EXCHANGE POLICY.
ABAYAS AND DRESSES (56" LENGTH AND NO CUSTOMIZATION) AND HIJABS :
Cash on Delivery Orders :
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Via Store Credit OR Bank Refund after deduction of COD charges : ₹ 100-150
3. Exchange: Cost of Exchange /Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
Prepaid Orders:
1. Return / Exchange allowed within 7 days.
2.Refund payment: Customer to get a FULL bank refund.
Bank refund would be processed online within 03 working days after receipt of Product in Original Condition .
3. Exchange For Abayas and Dresses: Cost of Exchange both sides to be borne by Only Modest for 1st exchange. Subsequent exchanges to be done by customer for both sides.
4. For Hijabs:Cost of Exchange /Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
ABAYAS AND DRESSES (WITH LENGTH CUSTOMIZATION):
Cash on Delivery Orders :
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit
3. Exchange: Cost of Exchange /Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
Prepaid Orders:
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit.
3. Exchange: Cost of Exchange/Return both sides to be borne by the customer.
Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
RETURN/EXCHANGE PROCESS
Option 1: Schedule a Return Pickup:
- You may whatsapp us at 8595106201 | Email us at Info@onlymodest.com |Leave us a message in our website chat box.
- We will get it touch with you with 1 working day, confirm your request, and organise return pickup courier.
- Our courier partner will pickup the item from your address, you will be requested to keep it ready. Cost of pickup is borne by us.
- Once the item reaches back, we check its in good condition, and we issue your refund via card/bank transfer or store credit – as per return policy
- We will organize return pickup once for the customer. Subsequent returns to be done by the customer at own cost. If customer requests for a reverse pickup, there is a charge of Rs. 150 for the same. We will send the online payment link. Upon payment, subsequent reverse pickups can happen.
- Address for the return courier:Only Modest | G-295, Sec 63 , Noida-201301,U.P.. Phone: 8595106201. Please use normal courier / not expedited courier.
- Once courier is sent, please drop us an email / msg with the tracking number and carrier name.
- How long will it take: It will take around 1 week for us to receive your item. We will typically issue refund within 48 hours of receiving.
Order Cancellation :
- Orders Once Placed can be only cancelled Before Dispatch .
- Once Dispatched if the Customer wants to Cancel the Order he/she has to pay for the Courier charges for both Onward and Return .
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Basic Information About Store Credit / Reward Points
- Reward points / Store Credit are just like cash. You can use them any time.
- 1 Reward Point = Rs. 1
- You can make part payments / full payments using them any time.
- Reward points do not expire.